Grade C - £32,471 (National Framework) or £38,143 (London Framework – if you are London office based or homebased and live within the boundary of the M25) – There is also an additional homeworking allowance of £581 per annum for those working from home

Contracted Hours: Full time 37 hours per week is preferred but part-time will be considered

Contract Type: Permanent

Closing date: Wednesday 5th February 2025 at 11.59pm

Are you committed to helping us regulate health and social care within England?

When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on.

Why this could be a great role for you….

As a Business Analyst in our National Customer Service Centre, you will work as part of a small change team delivering a variety of change activity.

If you are an analytical thinker, enjoy solving problems and improving ways of working, whilst collaborating with a wide range of stakeholders, then this could be the role for you.

As a key member of the change team, you will help to investigate business problems and analyse options for solving them. This will include assessing the risks, benefits and feasibility of the options and presenting this back to key decision-makers. You will work with key stakeholders to design and deliver solutions, supporting the transition to business as usual and contributing to training when required.

You will undertake process improvement activity, mapping current processes and identifying what changes in process, procedures and practice are necessary to achieve change and deliver the planned benefits. You will work with management to embed changes within the business and provide advice and assistance to other teams developing methods and ways of working.

Working closely with project managers, you will contribute to delivering projects, including eliciting and documenting business requirements and supporting the transition to business as usual.

What you will bring…

You must have experience of delivering business analysis in a change setting, including problem investigation and options design, business process improvement and analysing business requirements.

You should have knowledge and experience of business process modelling, gap analysis and process design methods including introducing new business processes into a team or organisation. An ability to take a ‘system’ wide view of a situation is essential.

A good working knowledge of project management is important. Excellent stakeholder management skills are essential along with an ability to influence and build relationships with staff at all levels of the organisation to help facilitate change.

You should be comfortable when facilitating improvement workshops and conducting stakeholder interviews to understand the current situation and to collaboratively design solutions to business problems.

The BCS International Diploma in Business Analysis qualification is desirable.

To access the full job description, please click the link below:

JD - NCSC Business Analyst

For an informal discussion or further information on the role, please contact Harriet Saunders, NCSC Customer Engagement and Improvement Lead at Harriet.Saunders@cqc.org.uk

Individual adjustments...

We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate reasonable adjustments as appropriate. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact a member of the team via email: recruitment@cqc.org.uk

CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.

Our Values

Excellence – Meeting our challenge to be a high-performing organisation
Caring – Treating everyone with dignity and respect
Integrity – Demonstrating our passion for ‘doing the right thing’
Teamwork – Enabling us to be the best we can

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NCSC Business Analyst