We currently have a career opportunity for a full-time IT Business Analyst I based out of our corporate office (Enterprise) in Appleton! After initial onboarding onsite, this position could have the opportunity for remote work consideration. However, candidates must reside in Wisconsin to be considered.

The IT Business Analyst gathers and analyzes industry, functional, and technical information to help design and support information technology solutions, as a link between people, process, and technology, and serves as the liaison between technology and the business lines regarding new business solutions or enhancements to existing business solutions. The IT Business Analyst role is responsible for collaborating with all levels of business and information technology teams to perform support, analysis, debugging, configuration, testing, training, documentation, implementation, and maintenance for existing and new technology solutions.

The primary responsibilities of the IT Business Analyst I role include but are not limited to:

Promoting and upholding the Fox Purpose, Mission, Vision, and Values
Providing Tier 1 support to ensure system availability and stability, resolving issues escalated from the IT Support Team
Analyzing business processes and system requirements, translating business needs to technical solutions
Assessing applications to identify improvement opportunities that enhance efficiency and reduce operational cost
Collaborating with broader IT team to recommend and implement technology solutions, optimizing efficiency and operational costs
Partnering with leadership to recommend solution designs using existing and new technologies in alignment with the company vision
Analyzing data to identify patterns and solutions to root causes of problems
Balancing multiple deadlines and prioritizing key deliverables
Participating in implementation projects in an agile, highly collaborative manner, meeting deadlines while maintaining quality
Supporting testing and facilitating communication to stakeholders
Deploying test scripts to refine and maintain software
Documenting specifications and mapping requirements for workflows, reports, data, and system integrations
Creating technical documentation to support system configuration and standard operating procedures
Assisting in preparation of end-user documentation and participating in training as needed

Candidates for the IT Business Analyst I position should possess:

Minimum: Associate or Bachelor’s Degree in Information Systems or a degree that requires critical thinking, or equivalent experience with common applications in the financial services industry
Minimum: One to three years of analyst work in a small to medium IT environment within a financial services company
Preferred: Three to five years of experience in Information Technology with a portion of time focused on business application processes in the financial services industry
Previous lending experience, knowledge of lending systems/processes is preferred
Experience translating business requirements into technical solutions
Experience supporting and troubleshooting applications
Operational knowledge of and experience with operating systems or common applications upon which applications run, such as Windows, Apple, iOS, Android, Internet Explorer, Edge, Chrome, FireFox, Safari
Intermediate knowledge of Microsoft Office Products (Excel, PowerPoint, Word), core processing systems and integration
Ability to participate in multiple projects at the same time
Ability to work independently while meeting project timelines
Proven ability to provide efficient and professional response to users at all levels of the organization within tight deadlines
Ability to work in a fast-paced environment
Excellent verbal and written communication skills
Experience working in an ITIL-based tracking solution is preferred
Knowledge of core banking processes supporting lending, deposits, and payments is preferred

Fox Communities Credit Union is a $3 billion in assets community-based credit union serving more than 130,000 members at over 20 locations. We take pride in being a progressive, member-owned, full service financial institution dedicated to serving the community.

Fox Communities Credit Union believes our team members are our most important asset. We offer a great team environment, competitive salary and an excellent benefit package which includes, medical, dental, vision, life, short term and long-term disability insurance, 401k (Roth and Traditional), which includes company contributions including match, paid time off and caregiver leave! As part of our commitment to the communities we serve we also offer all team members Paid Volunteer Time Off! If you are enthusiastic about a rewarding career with a successful & growing credit union, apply now!

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Fox Communities Credit Union

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IT BUSINESS ANALYST I