Loughrea

About Chanelle Pharma

Chanelle Pharma is Ireland’s largest manufacturer of generic pharmaceuticals for human and animal health. Chanelle Pharma employs more than 700 people in Ireland, the UK, Portugal and Jordan. Headquartered in Loughrea Ireland, its four manufacturing and five R&D facilities all operate to the highest regulatory standards. Its global supply chain and distribution network exports to over 80 countries. In February 2024, Chanelle Pharma was acquired by Exponent PE, a leading European private equity firm.

The Opportunity

The role of an IT Business Analyst is varied but it is essentially a key bridge between business process, stakeholders and IT resulting in continued digital transformation for Chanelle. Moreover, the role is to identify challenges, opportunities within specific business processes (through gathering user stories and supporting data, artefacts) and work to provide effective and transformative digital solutions in addition to progressing initiatives (either individually or as part of a larger project) to streamline operations and improve functionality, procedures/ policies, efficiency whilst maintaining compliance in our regulated environment. Therefore, the ability and desire to learn new concepts, processes, tools, systems is essential. Equally important is to bring a growth mindset and curiosity to all aspects.

Specifically for this role it will be working with our colleagues in the Supply Chain function. Therefore, an understanding and experience of working in this environment is key to driving credibility and a strong partnership with stakeholders

Key Responsibilities

Identify and communicate with key stakeholders, liaising across functions where necessary to gather, understand requirements and priorities.
Forging strong relationships with the supply chain and wider functions
Identify issues, investigate and assess options providing recommendations for resolution (in order to drive improvements to existing processes, policies)
In conjunction with project managers and vendors, define project requirements, milestones, phases, scope, resourcing needs and compile project documents
Analyze business requirements and write specifications
As required configure systems and/or work with vendors to implement configurations aligned to business needs.
Investigate and resolve escalated issues/ tickets and document fixes, answers for our IT knowledge base.
Project management of small to medium initiatives
Conduct software, process testing and complete appropriate documentation
Deliver training and support to end-users to ensure successful solution adoption.
Create, maintain documentation regarding various projects, processes, validation and operations
Key driving role in subject matter area for enterprise systems projects such as ERP, etc

Key Competencies

Problem solving, critical thinking skills, decision-making skills
Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions
Critical thinking skills and an analytical mindset
Take a strategic approach to process, data and systems to consider the broader ecosystem impacts guarding against siloed processes and activities
Attention to detail
Ability to work on your own initiative
Ability to work in a dynamic environment with cross functional teams.
Growth mindset and willingness to learn
Ability to communicate complex, technical concepts in a simplified, plain language manner to keep stakeholders engaged.
Process flow mapping skills (using Microsoft Visio or other tools)
Ability to lead initiatives, meetings and discussions
Ability to translate supply chain needs to thorough and actionable IT requirements in plain English
An ability to find simple, effective solutions and drive alignment with key stakeholders
Curiosity and a drive to make a positive difference
Native or excellent English (spoken and written)

Qualifications & Experience

Degree/ Masters in Supply Chain or similar is essential
Minimum 5 years’ experience of working in a Supply Chain function is essential
High aptitude in Microsoft applications i.e. Excel, PowerPoint, Visio, etc is essential
Additionally experience of working with or implementing an S&OP or Integrated business planning (IBP) process, system is highly desirable
Experience of ERP projects and systems highly desirable
Experience in a Business analyst role and/ or process analyst is highly desirable
Project Management knowledge/ experience/ training/ certification is desirable

Chanelle Pharma jobs

IT Business Analyst