This role offers a competitive salary, hybrid working, 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.

***This role is being offered on a part-time basis 28 hours per week (35 hr FTE) Working Tuesday - Friday (or 28 hours across 5 days)***

***This role is being offered on a 12 month fixed term contract***

Salary for 28 hours per week £36,000 - £40,000 per annum (£45,000 - £50,000 per annum FTE)

London - Hybrid working (1-2 days in the office per week, Wednesdays + 1 other)

About the role

We are looking for a Business Analyst to join our team for a 12 months FTC (Maternity Cover).

You will play a key role in supporting the delivery of projects and process improvement initiatives, working closely with business stakeholders to understand requirements, analyse processes, and identify opportunities for improvement.

Your main responsibilities will include facilitating conversations across departments to ensure business and technical teams develop a common understanding of project objectives and outcomes. You will gather and document requirements, conduct analysis, and support teams to align solutions with business needs. This role will suit someone who is proactive, detail-oriented, and skilled at building relationships to drive collaboration and deliver value effectively.

Key responsibilities include:

Process Analysis & Design: Analyse, design, and document processes to drive improvements.
Requirements Management: Gather, document, and manage business requirements, ensuring traceability from source to delivery.
Facilitation: Lead workshops and meetings to support problem-solving and business analysis activities.
Support Delivery: Support the business and/or project manager with delivery of change. Ensuring solutions delivered meet the business requirements.

About You

Naturally Curious: You ask thoughtful questions to understand problems and get to the heart of what's really going on.
Organised & Detail-Focused: You bring structure and clarity to the work, keeping things on track without getting lost in the weeds.
A People Person: You build trust quickly, work well with others, and bring people together to solve problems.
Analytical Thinker: You enjoy digging into systems and processes, spotting ways to make things better.
Proactive & Practical: You're not afraid to challenge ideas, offer suggestions, and help teams move forward with confidence.
Previous Experience & Understanding of Business Analysis Practices: Process Analysis and modelling, writing and managing business requirements as user stories, solid stakeholder engagement experience.

Benefits

We also have these benefits for you to consider:

35 hour working week
Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days*
Award winning pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.)
Discount site Sodexo which offers large %% off every day shopping and holidays
Annual Award (depending on employee and company performance)
Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
A discretionary death in service benefit provision equivalent to six times your annual salary
Free access to Which? member content and free access to Which? money and legal helplines
Work from (almost) anywhere for 4 weeks of the year policy

The interview process for this role involves:-

30 minute initial telephone interview
1hour interview, with an activity / task to complete

About Which?

We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at resourcing@which.co.uk

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. Read all about us on our website.

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd.

We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.

As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply. If you need assistance with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.

Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.

We're committed to making sure our application process is accessible to everyone who would like to apply for any of our vacancies! Please reach out to resourcing@which.co.uk if you need us to provide an alternative application method to support your accessibility needs

Business Analyst Role Profile 2024 (3).pdf

Which? jobs

Business Analyst (Part time 28 hours per week - 12 months FTC)